His registered number. Of course. He had recently changed his SIM. The old number was still linked to the bank.
“Unbelievable,” he whispered, rubbing his temples.
The first result was a page on the Axis Bank website: Instant Debit Card Activation via IVR . He followed the steps again—but this time, he noticed the fine print: “Ensure your registered mobile number is used for the call.” axis bank debit card activation
He tried again. Same result. On the third attempt, the line went dead.
He squinted at the card. Typed slowly. 4123… 8901… 2345… 6789. His registered number
Aarav let out a breath he didn’t know he was holding. He opened the app one last time. The card now showed as Active . He paid his fees in thirty seconds.
He called again. This time, the voice said: “Enter the last 6 digits of your card.” Then: “Enter your date of birth.” Then: “Set your ATM PIN.” The old number was still linked to the bank
He opened the Axis Mobile app—the same one he’d downloaded two weeks ago but never opened. The screen glowed. Welcome, Aarav. Set MPIN? No. He needed Debit Card Activation . He tapped the menu. Scrolled. Tapped again. Nothing obvious.