She pulled up a map. “If we swap the hospital delivery to the end of the route and start the flower market run 10 minutes earlier, we shave 30 minutes off every driver’s day. No extra fuel. No new hires. Just a sequence change.”
“I have a story,” she said.
Kana didn’t stop using spreadsheets. She just learned to lead with the human moment first—the driver waiting in the rain, the nurse signing for late meds, the flower vendor who needed her roses by 8 a.m. kana mito
And every new analyst after that learned Kana Mito’s rule: She pulled up a map