“We were wrong to stay quiet,” the CEO admitted. “We let fear override responsibility. Every affected customer will receive a full refund plus 50% extra credit. And here is the timeline for our new billing audit—publicly updated every week.”
Years later, when people told stories of PR John Muyizzi, they didn’t talk about his awards or his fees. They talked about the week he taught a nation that public relations isn’t about looking good—it’s about being real, even when it hurts. And that, in the end, is the hardest story to write, but the most powerful one to live. pr john muyizzi
“John, I need you to fix this in 48 hours,” she said, her voice trembling over the phone. “We were wrong to stay quiet,” the CEO admitted
Within hours, the data was public. And as John had suspected, the overcharge was not theft—it was a software glitch from an outdated billing system, affecting only 2% of users. But the company had known for two months and done nothing. That was the real sin: silence. And here is the timeline for our new